Return Policy

Madhurya Exchange Policy

At Madhurya, we strive to offer you the finest quality products. However, if you encounter any manufacturing defect or receive an incorrect item, we are here to facilitate your exchange request.

Exchange Request: Please submit your exchange request within 24 hours of receiving your package by sending an email to contactus@madhurya.com. Once we acknowledge your request, kindly send back the product within 7 days from the date of receipt.
Return Condition: Products should be returned in their original, unused condition with all bills and tags intact, packed in the original packaging.

Steps for Exchange:

• Send your exchange request to contactus@madhurya.com.
• Upon acknowledgement, mail your item in its original packaging to: Madhurya, VVMVP campus, 21st km Kanakapura Road, Udayapura-560082, Bangalore, Karnataka.

Exchange Options: You can opt for an alternate product of equal, lower, or higher value. If the alternative product's value is higher, you'll be required to pay the difference. Should the value be lower, we will issue a credit note for the remaining balance.
Credit Note: If you can't find an immediate alternative, we will issue a credit note equivalent to the exchanged item's value. This note can be used for future purchases within 30 days from the issue date.

Exceptions:

• Sarees with detached blouses, tassels, or falls stitched - either by you or by us on your behalf - and customized orders are not eligible for exchange.
• We regret that order cancellations are not permitted. However, you can exchange products as per our policy.
• Please note that customers will be responsible for any applicable customs and duties for both the returned shipment and the exchanged items.

We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to contact us at support@madhurya.com.